Altman - Help Page
How to Order
Payment Information
Shipping Information
Returns & Exchanges
Security
Additional Services & Offers
Contact Us
How
to Order
When you see an item
you want to buy, press the "Add to Cart" button. This places the bag in
an electronic shopping cart.
- After putting all
the items you wish to buy in your shopping cart, you can click on "Checkout".
-
Any changes above should be verified by pressing 'Recalculate' before clicking on
'Checkout'.
- You will then be
asked to give us your billing address, shipping address, and to confirm
your shipping method.
- You will then be
shown the total amount of your order, including sales tax and shipping charges (if any apply). At this point you
will need to enter your credit card information. After confirming your
selections you should click the "submit order" button.
- After you click
on "Submit Order" a page will appear that confirms your order and gives
you an order number that you can use to contact us. We will also send
you a confirmation of your order via email.
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Payment
Information
Paying by Credit
Card
Altman Luggage
accepts Visa, MasterCard, American Express and Discover
You can safely
enter your entire credit card number via our secure server, which encrypts
all submitted information. Every transaction you make at Altman Luggage
will be 100% secure.
If you prefer to
call or fax your order to us, the phone numbers are noted below. Our
order support representatives are available Sunday - Friday 9:00 a.m.-6:30
p.m. Eastern Standard Time.
Phone:
(800) 372-3377 (toll-free in the U.S.)
(212) 254-7275
Fax:
(212) 254-7663
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Lowest Price
Guarantee
110% Lowest Price
Guarantee
Altman Luggage always guarantees the lowest prices on all the
products we sell. To be sure you get the best deal, we provide a 110%
Low-Price Guarantee. If you see an item selling elsewhere for less,
contact us within 30 days of your purchase and we'll refund you 110% of
the difference between the lower price and our price.
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Shipping
Information
Shipping Options
and Rates
We use UPS and offer the option of Standard Ground Service, 3 Day Service, 2nd Day Air Service, or Overnight Next Day Air Service. FedEx or U.S. Postal Service is also available.
We plan to ship
orders within 1-2 business days of receipt, but this timing can vary
by product. Please note that orders consisting of more than one brand
will likely arrive at their destination over multiple days due to varied
processing times. If an item you ordered is out of stock, we will inform
you via email of the expected delay or provide you with other options.
Shipping Charges:
-
FREE ground shipping to the 48 Continental United States for any order over $100!
- For Express Shipping
Please Call Toll Free 1-(800)-372-3377
|
Standard Shipping Rates |
|
$0.01 -
$50 |
$6.00 |
|
$50.01 -
$75 |
$8.00 |
|
$75.01 -
$100 |
$9.00 |
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Returns &
Exchanges
Hassle-Free Return
Policy
All merchandise is
unconditionally guaranteed. If for any reason you are not satisfied with
your purchase, you may return the unused merchandise within 30 days for
exchange or refund. Sorry, personalized items are not returnable.
In-stock items are shipped within 24 hours. Offer not available on used merchandise.
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Security
You can shop at
www.altmanluggage.com online with confidence. We have partnered with
Authorize.Net, a leading payment gateway since 1996, to offer safe and
secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of
sensitive customer information through the credit card and electronic
check processing networks
(see an
online payments diagram). The company adheres to strict industry
standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure
Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and
security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security
Standard.
For additional information regarding the privacy of your sensitive
cardholder data, please read the Authorize.Net
Privacy Policy.
www.altmanluggage.com is
registered with the Authorize.Net Secure Payments Seal program.
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Additional
Services & Offers
Gift Certificates
- Available for any amount. Please call 1-800-372-3377 for more details.
How can someone
give gifts using Altmanluggage.com?
Altman Luggage shoppers can ship their gifts directly to their recipients.
During the ordering process, shoppers can tell us to ship their orders
to an address other than the billing address.
How do I send
gifts to more than one shipping address?
Each order requires a specific shipping address. To ship to multiple
addresses, you will need to place a separate order for each shipping
address.
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Contact
Us
You can contact
us at Altman Luggage by using any of the following options:
email: info@altmanluggage.com
Phone: 1-800-372-3377,
Sun-Fri 9 a.m. - 7 p.m. Eastern Standard Time
Fax: 1-212-254-7663
Write us:
Altman Luggage
135 Orchard Street
New York, NY 10002
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