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Altman Luggage

Altman - Help Page


How to Order
Payment Information
Shipping Information
Returns & Exchanges
Security
Additional Services & Offers
Contact Us


How to Order

When you see an item you want to buy, press the "Add to Cart" button. This places the bag in an electronic shopping cart.

  • After putting all the items you wish to buy in your shopping cart, you can click on "Checkout".
  • Any changes above should be verified by pressing 'Recalculate' before clicking on 'Checkout'.
  • You will then be asked to give us your billing address, shipping address, and to confirm your shipping method.
  • You will then be shown the total amount of your order, including sales tax and shipping charges (if any apply). At this point you will need to enter your credit card information. After confirming your selections you should click the "submit order" button.
  • After you click on "Submit Order" a page will appear that confirms your order and gives you an order number that you can use to contact us. We will also send you a confirmation of your order via email.

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Payment Information

Paying by Credit Card

Altman Luggage accepts Visa, MasterCard, American Express and Discover

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Every transaction you make at Altman Luggage will be 100% secure.

If you prefer to call or fax your order to us, the phone numbers are noted below. Our order support representatives are available Sunday - Friday 9:00 a.m.-6:30 p.m. Eastern Standard Time.

Phone:
(800) 372-3377 (toll-free in the U.S.)
(212) 254-7275

Fax:
(212) 254-7663

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Lowest Price Guarantee

110% Lowest Price Guarantee

Altman Luggage always guarantees the lowest prices on all the products we sell. To be sure you get the best deal, we provide a 110% Low-Price Guarantee. If you see an item selling elsewhere for less, contact us within 30 days of your purchase and we'll refund you 110% of the difference between the lower price and our price.

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Shipping Information

Shipping Options and Rates

We use UPS and offer the option of Standard Ground Service, 3 Day Service, 2nd Day Air Service, or Overnight Next Day Air Service. FedEx or U.S. Postal Service is also available.

We plan to ship orders within 1-2 business days of receipt, but this timing can vary by product. Please note that orders consisting of more than one brand will likely arrive at their destination over multiple days due to varied processing times. If an item you ordered is out of stock, we will inform you via email of the expected delay or provide you with other options.

Shipping Charges:

  • FREE ground shipping to the 48 Continental United States for any order over $100!
  • For Express Shipping Please Call Toll Free 1-(800)-372-3377

Standard Shipping Rates

$0.01 - $50 $6.00
$50.01 - $75 $8.00
$75.01 - $100 $9.00

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Returns & Exchanges

Hassle-Free Return Policy

All merchandise is unconditionally guaranteed. If for any reason you are not satisfied with your purchase, you may return the unused merchandise within 30 days for exchange or refund. Sorry, personalized items are not returnable. In-stock items are shipped within 24 hours. Offer not available on used merchandise.
 

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Security

You can shop at www.altmanluggage.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
     
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

    For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

    www.altmanluggage.com is registered with the Authorize.Net Secure Payments Seal program.

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    Additional Services & Offers

    Gift Certificates - Available for any amount. Please call 1-800-372-3377 for more details.

    How can someone give gifts using Altmanluggage.com?
    Altman Luggage shoppers can ship their gifts directly to their recipients. During the ordering process, shoppers can tell us to ship their orders to an address other than the billing address.

    How do I send gifts to more than one shipping address?
    Each order requires a specific shipping address. To ship to multiple addresses, you will need to place a separate order for each shipping address.

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    Contact Us

    You can contact us at Altman Luggage by using any of the following options:

    email: info@altmanluggage.com

    Phone: 1-800-372-3377, Sun-Fri 9 a.m. - 7 p.m. Eastern Standard Time

    Fax: 1-212-254-7663

    Write us:
    Altman Luggage
    135 Orchard Street
    New York, NY 10002

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    Gift Certificates Available!
    Purchase gift certificates online. Gift Certificates Click for details.