Altman Luggage - Help Page
When you see an item you want to buy, press the "Add to Cart" button. This places the bag in an electronic shopping cart.
- After putting all the items you wish to buy in your shopping cart, you can click on "Checkout".
- Any changes above should be verified by pressing 'Recalculate' before clicking on 'Checkout'.
- You will then be asked to give us your billing address, shipping address, and to confirm your shipping method.
- You will then be shown the total amount of your order, including sales tax and shipping charges (if any apply). At this point you will need to enter your credit card information. After confirming your selections you should click the "submit order" button.
- After you click on "Submit Order" a page will appear that confirms your order and gives you an order number that you can use to contact us. We will also send you a confirmation of your order via email.
Acceptable Methods Of Payment
Altman Luggage accepts Visa, MasterCard, American Express, Discover, PayPal and Gift Cards.
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Every transaction you make at Altman Luggage will be 100% secure.
If you prefer to call or fax your order to us, the phone numbers are noted below. Our order support representatives are available Sunday - Thursday 9AM-6PM EST and Friday 9AM to 4PM. We are closed Saturdays.
(800) 372-3377 (Toll-Free in the U.S.)
(212) 254-7275 (Local)
110% Lowest Price Guarantee
Altman Luggage always guarantees the lowest prices on all the products we sell. To be sure you get the best deal, we provide a 110% Low-Price Guarantee. If you see an item selling elsewhere for less, contact us within 30 days of your purchase and we'll refund you 110% of the difference between the lower price and our price. In stock items from authorized retailers only. Does not apply to auction sites, outlets, off-price retailers or Amazon.
Shipping Options and Rates
Our shipping methods include UPS, FedEx and USPS - Priority Mail. Items ship in 1-2 business days.
Ground Transit Time: 2-7 Business Days.
Express Transit Time: 1-3 Business Days.
We plan to ship orders within 1-2 business days of receipt, but this timing can vary by product. Please note that orders consisting of more than one brand will likely arrive at their destination over multiple days due to varied processing times. If an item you ordered is out of stock, we will inform you via email of the expected delay or provide you with other options.
- FREE Ground Shipping to the 48 Continental United States for any order over $35!
- Additional shipping charges are required for shipments to Alaska and Hawaii.
- Standard Ground Shipping: $2.95
Live outside New York? Your in luck! Pay no sales tax on any item shipped outside New York State!
Hassle-Free Return Policy
All merchandise is unconditionally guaranteed. If for any reason you are not satisfied with your purchase, you may return the unused merchandise within 30 days of receipt for exchange or refund. Sorry, personalized items are not returnable. In-stock items are shipped within 24 hours. Offer not available on used merchandise.
Please send your returns to:
Attn: Returns & Exchanges
135 Orchard Street
New York, NY 10002
You can shop at www.altmanluggage.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks(see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
www.altmanluggage.com is registered with the Authorize.Net Secure Payments Seal program.
How can someone give gifts using altmanluggage.com?
Altman Luggage shoppers can ship their gifts directly to their recipients. During the ordering process, shoppers can tell us to ship their orders to an address other than the billing address.
How do I send gifts to more than one shipping address?
Each order requires a specific shipping address. To ship to multiple addresses, you will need to place a separate order for each shipping address.
For more information please call (800) 372-3377.
You can contact us at Altman Luggage by using any of the following options:
E-mail: [email protected]
Toll Free: (800) 372-3377
Local: (212) 254-7275
Fax: (212) 254-7663
Monday - Thursday: 9AM-6PM EST
Friday: 9AM-4PM EST
Sunday: 9AM-6PM EST
135 Orchard Street
New York, NY 10002